Customer Care

Our Policies

Everything you need to know about our shipping timelines, delivery guarantees, and hassle-free returns.

Shipping & Delivery

Premium Delivery Experience

We partner with leading luxury couriers to ensure your heritage sarees arrive safely and securely.

1. Order Dispatch

Standard orders are processed and dispatched within 24 to 48 hours. Custom tailored sarees, Paithanis, or blouse customization orders are prepared with care and ship as per agreed styling timelines.

2. Insured Transit

Enjoy complimentary shipping across India. Every single shipment is fully insured against damage or loss in transit and shipped via trusted networks (Blue Dart, DHL, FedEx) with tracking updates.

3. Delivery Timelines

Domestic shipments are delivered within 6 to 7 business days. International deliveries typically take 10 to 12 business days depending on customs clearance timelines in the destination country.

Returns & Exchanges

Our 7-Day Satisfaction Guarantee

If your purchase doesn't completely satisfy you, we are here to assist with hassle-free returns and exchanges.

1. Return Eligibility

Returns are accepted within 7 days of delivery. Items must be unworn, unwashed, unaltered, and returned with all original tag attachments and the official Silk Mark authenticity certification intact.

2. How to Request

Email us at contact@reshambazaar.com with your Order ID and photos of the product. Once approved, our shipping team will coordinate a complimentary reverse pickup from your address.

3. Refunds & Adjustments

Refunds are processed back to your original payment method (Credit/Debit Card, Netbanking, UPI) within 5 to 7 business days after the returned item passes quality verification at our Yeola warehouse.